Clinic OS is cloud-native practice management built inside a working Australian clinic group. Bookings, notes, billing, recalls, forms and video — one system, one login, one bill. No server in the cupboard.
Capable software, designed in the 2000s — installed on a server at the practice, licensed per doctor per year, with bookings, SMS, payments and telehealth bolted on by other vendors. It works. It's also why your team lives in six tabs all day.
Every part talks to every other part, because it's one system — the note becomes the letter, the letter triggers the recall, the visit becomes the invoice.
Best Practice is a product of Best Practice Software Pty Ltd, which has no affiliation with Clinic OS. Comparison reflects the common bolt-on setup we've run in our own clinics.
Built with our own doctors and reception staff, for the way a real day at a practice actually goes.
Appointments, reminders and a reception view built with actual receptionists — because they use it more than anyone.
Consult notes that flow into referrals and letters without retyping. Your words, your judgement — just less typing.
Invoice from the consult screen, take payment at the desk or by link, reconcile without a spreadsheet.
Results and reviews chased automatically, so nothing slips because someone was on lunch.
Patients complete intake and clinical questionnaires before the consult — scored and filed by the time you say hello.
Powered by MedCall — the patient gets a text, taps the link, and they're in the room. No apps, no downloads.
medcall.au →Clinic OS is being built by Telehealth Australia Group — a registered Australian practice — because we got sick of running our own clinics on a 2000s system with five subscriptions taped around it. It's tested by our own doctors and reception team before any other practice touches it.
"Software you'd actually want to use shouldn't be a radical idea in healthcare. The best test we know is simple: our own staff have to live in it all day, every day — so it has to be good."
We're opening Clinic OS to a small number of Australian practices first — telehealth, specialist and allied health clinics to begin with, general practice to follow. Registering costs nothing and commits you to nothing.
Yes — that's the exact move we're building onboarding around. We handle the export, bring your patient records, appointments and billing history across, and keep your old system available read-only during a parallel-run period. Switching should be reversible, not a leap of faith.
Clinic OS goes live inside our own clinics first — that's the point. External practices come on progressively after that, starting with telehealth, specialist and allied health clinics. Register your interest and we'll tell you when your spot opens.
Simple per-practitioner monthly pricing, published in full at launch. One bill that replaces the stack — no per-message SMS mark-ups, no per-doctor annual licences, no server in the cupboard, no lock-in contracts.
We're building for the full set of Australian requirements. Government conformance for Medicare claiming, e-prescribing and My Health Record is formal, staged work — which is why general practice comes after our first cohorts, once those channels are certified and boring. Private-billing clinics don't need to wait for any of it.
Yes. Clinic and patient data is hosted in Australia and handled under the Australian Privacy Principles — same approach as MedCall, from the same team.
Telehealth Australia Group — a registered Australian practice (Westergaard Pty Ltd, ABN 22 663 084 900) — with a dedicated engineering lead. We're the team behind MedCall, and we run our own clinics on the software we build.