Built by the Australian clinic group behind MedCall

The modern alternative
to Best Practice.

One clean system for bookings, notes, billing, recalls, forms and video — built inside a working Australian clinic group. For practices that run on telehealth, in-person care, or both.

Register your interest See what's inside

Built in a clinic.
Not a boardroom.

Clinic OS comes from Telehealth Australia Group — doctors and reception staff who got sick of running clinics on a 2000s system with five subscriptions taped around it. Our own team lives in it all day, every day. So it has to be good.

What's inside

Everything a clinic runs on.
Nothing it doesn't.

Front desk, sorted.

Appointments, reminders and a reception view built with actual receptionists — they use it more than anyone.

AppointmentsOnline bookingsSMS reminders

Notes become letters.

Consult notes flow straight into referrals and letters. Your words, your judgement — just less typing.

Consult notesReferralsLetters

Forms, before they arrive.

Patients complete intake and clinical questionnaires ahead of the consult — scored and filed by the time you say hello.

IntakeQuestionnairesAuto-scored

Video, built in.

Powered by MedCall — the patient gets a text, taps the link, and they're in the room. No apps, no downloads.

One-tap joinWaiting roommedcall.au →

Billing, minus the spreadsheet.

Invoice from the consult screen, take payment at the desk or by link, and reconcile without the end-of-day ritual.

Card paymentsPayment linksReconciliation

Follow-up that follows up.

Results and reviews chased automatically, so nothing slips because someone was at lunch.

RecallsResults trackingReview reminders
Why switch

Chances are, your clinic runs on Best Practice.

Capable software, designed in the 2000s — installed on a server at the practice, licensed per doctor per year, with bookings, SMS, payments and telehealth bolted on by other vendors. It works. It's also why your team lives in six tabs all day.

The stack today
Clinic OS
Where it lives
A server at the practice, upgrades on the weekend
The cloud — any browser, anywhere, always current
Online bookings
A third-party product, synced with the calendar. Mostly.
Built in — the calendar and the bookings are the same thing
Reminders & SMS
Charged per message, marked up along the way
Built in, wired to the appointment book
Payments
A separate terminal, reconciled by hand
Built in — paid at the desk or by link, reconciled for you
Telehealth
Another vendor, another invoice
Built in, powered by MedCall — no apps, no downloads
Letters & referrals
Retyped and pasted between systems
Flow straight from the consult note
The bill
Six invoices, per-doctor annual licences
One bill — simple per-practitioner monthly pricing

One platform. One login. One bill.

Every part talks to every other part, because it's one system — the note becomes the letter, the letter triggers the recall, the visit becomes the invoice.

Best Practice is a product of Best Practice Software Pty Ltd, which has no affiliation with Clinic OS. Comparison reflects the common bolt-on setup we've run in our own clinics.

Who's behind it

We run clinics. We couldn't stand the tools.

Clinic OS is being built by Telehealth Australia Group — a registered Australian practice — because we got sick of running our own clinics on a 2000s system with five subscriptions taped around it. It's tested by our own doctors and reception team before any other practice touches it.

Luke, founder of Clinic OS

Luke

Founder

Luke runs Telehealth Australia Group, the clinic network Clinic OS is built and proven in. Every feature runs in his own clinics — real doctors, real reception desks, real patients — before an outside clinic ever sees it.

Tom, head of engineering at Clinic OS

Tom

Head of Engineering

Tom builds Clinic OS end to end: the interface, the backend, the infrastructure, the security. One engineer responsible for the whole platform is why it works as one product, not six vendors stitched together.

Register interest

Be one of the first practices on it.

We're opening Clinic OS to a small number of Australian practices first — telehealth, specialist and allied health clinics to begin with, general practice to follow. Registering costs nothing and commits you to nothing.

  • We handle the data move — switching is our problem, not yours
  • Simple per-practitioner pricing, published at launch — no lock-in
  • Direct line to the team while we build, so it fits your clinic
Optional — 30 seconds

Totally optional, but it genuinely shapes what we build first.

No spam, no lock-in — just a note when your spot opens up.

That didn't send — please email hello@telehealthaustralia.au instead.

✓

You're on the list.

We'll be in touch as spots open up. Talk soon.

FAQ

Questions, answered.

We're on Best Practice today — can we actually move?

Yes — that's the exact move we're building onboarding around. We handle the export, bring your patient records, appointments and billing history across, and keep your old system available read-only during a parallel-run period. Switching should be reversible, not a leap of faith.

When can my practice get it?

Clinic OS goes live inside our own clinics first — that's the point. External practices come on progressively after that, starting with telehealth, specialist and allied health clinics. Register your interest and we'll tell you when your spot opens.

What will it cost?

Simple per-practitioner monthly pricing, published in full at launch. One bill that replaces the stack — no per-message SMS mark-ups, no per-doctor annual licences, no server in the cupboard, no lock-in contracts.

Does it handle Medicare and e-prescribing?

We're building for the full set of Australian requirements. Government conformance for Medicare claiming, e-prescribing and My Health Record is formal, staged work — which is why general practice comes after our first cohorts, once those channels are certified and boring. Private-billing clinics don't need to wait for any of it.

Is our data hosted in Australia?

Yes. Clinic and patient data is hosted in Australia and handled under the Australian Privacy Principles — same approach as MedCall, from the same team.

Who's actually building this?

Telehealth Australia Group — a registered Australian practice (Westergaard Pty Ltd, ABN 22 663 084 900) — with a dedicated engineering lead. We're the team behind MedCall, and we run our own clinics on the software we build.

Ready when you are.

Registering takes a minute, costs nothing, and commits you to nothing.

Register your interest